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Cambridge Centre for Alternative Finance (CCAF) launches global pandemic impact survey

Together with the World Bank Group and the World Economic Forum, the Cambridge Centre for Alternative Finance (CCAF) has launched a global research initiative to collect and analyse timely data related to the impact that the Covid-19 pandemic is having on the Fintech Industry. This survey serves as the main data-collection tool and is being administered by the CCAF at the University of Cambridge Judge Business School.

FinTechs and many forms of Digital Financial Services (DFS) play a vital role in providing financial services for millions of people in both developing and developed countries. The Covid-19 pandemic presents both serious challenges and potential opportunities for the global FinTech industry to grow and scale. Governments around the world are also looking to the financial sector for solutions and assistance in the provision of relief and efforts to stimulate the economy.

Therefore, it is imperative to shed light on the current state of the global FinTech market and provide timely data to inform evidence-based decision-making by market participants, regulators and policymakers. This rapid assessment survey aims to collect this much-needed evidence-base by focusing on four areas: 1) trends in FinTech market performance 2) firm specific responses to Covid-19, 3) FinTech’s regulatory needs and policy asks, and  4) operational changes and implications. All survey data collected will be anonymized and aggregated (e.g. by sector and country) before analysis and presentation.

Based upon these survey findings, the CCAF, the World Bank Group and the World Economic Forum will jointly publish a Global Covid-19 FinTech Market Rapid Assessment Report by Q3 2020 and distribute it publicly to key stakeholder groups and mainstream media. By participating in this survey, you will help the global FinTech industry to understand national and regional market trends, crystalize Covid-19 related challenges and opportunities, and reflect views and concerns in regulation and policy. In turn, this research will also inform regulators, central bankers and policymakers to take swift, appropriate and evidence-based actions.


This survey is optimised for desktop and includes 14 questions. It should take approximately thirty minutes to complete if all required information is at hand. You may request a .doc version of this questionnaire to facilitate your response.   Please note, any question with an asterisk (*) is compulsory. If using the same browser, your survey progress will be saved automatically and may be completed incrementally. Once you have reached the end of the survey, you will be able to download your responses to verify and double check your entry before submitting.

The data collected in this survey will be held by Cambridge Judge Business School.  Any personal data (name, email, job title) will only be accessible by the core research team at the CCAF, Cambridge Judge Business School.  This information will be used exclusively for verification and sanitation purposes and will not be stored for longer than is required to complete this process.  The name of the firm, location(s) of operation and self-identified model-type will be utilized in subsequent ecosystem scoping research. All other data collected in this survey will be fully anonymised before analysis and stored and analysed separately. Aggregate and anonymised data results will be used for future time-series based research.

The findings of this study will be recorded in the Covid-19 FinTech Market Rapid Assessment Report, published in Q3 2020. All findings will be presented in aggregate (at model or country level) and all efforts will be made to ensure individual firms cannot be identified. No individual company-level data will be presented, revealed or disseminated in this report or used in any other way.  However, please note, information in the public domain may make it possible to identify your company.

Your organization will be given the option of including your logo in the final report and being acknowledged for contributing to this study. This acknowledgement will not connect to any data provided in this survey.

You may contact the research team at any time before, during or after completing this survey to discuss your involvement in this project, ask any questions related to the study or to gain more information about the research team. Your decision to consent to participating in this study is entirely voluntary and you are free to withdraw from the survey at any time without giving a reason by contacting the research team.


Click here to take the survey.


The research team can be contacted at: 
Tania Ziegler
Lead in Global Alternative Finance Benchmarking, CCAF
+44 079 28701059
(please allow up to 24 hours for the team to respond to any inquires)

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