Bank IT Outages: The Impact on Customer Sentiment, Loyalty and Behaviour

February 4th, 11:00am

WEBINAR: FinTech North are pleased to announce our ‘Bank IT Outages: The Impact on Customer Sentiment, Loyalty and Behaviour’ webinar, hosted in partnership with digital transformation leaders, GFT.  This webinar follows the publication of GFT’s most recent Banking Disruption Index, which provides detailed insights into consumer attitudes towards digital banking.

On the webinar, GFT will delve into the report’s key findings, including the growing consumer concerns about IT outages, which have impacted one in six UK banking customers in the past year. With 34% of Brits worried about IT failures and 25% keeping cash on hand as a precaution, the discussion will explore the implications of these trends for financial institutions.

The session will also address broader industry trends, such as how financial institutions are leveraging advanced technologies to prevent outages and enhance operational resilience. Topics will include strategies like automated threat analytics and tools that simulate faults and failures to predict and mitigate the impact of potential outages, drawing on insights from a diverse range of clients.

Our panel of industry experts will discuss key learnings from the Banking Disruption Index, focusing on what these findings mean for the future of financial services. From maintaining consumer confidence to adapting to the shift toward a cashless society, the webinar will highlight how banks can successfully navigate the challenges of digital transformation whilst celebrating the innovative strides GFT and its partners have made to build more resilient, secure, and consumer-focused banking systems.

We are excited to announce more details about the agenda and speakers soon. Secure your tickets now!

Please reach out to us at  info@fintechnorth.uk for more information.